FAQ

What products does Nuviah Aurea offer?

Nuviah Aurea offers scented candles designed to bring warmth, elegance, and a refined fragrance experience to your space. Our candles are created with careful attention to detail and are suitable for both home décor and relaxation.

Many of our candles are handcrafted or carefully designed. As a result, slight variations in color, fragrance intensity, or appearance may occur. These variations are natural and contribute to the unique character of each candle.

The average burn time of our candles ranges between approximately 8 to 12 hours. However, the exact burn duration may vary depending on the size of the candle and the type of wax used.

For a safe and enjoyable experience, please follow these guidelines:

• Place the candle on a stable, heat-resistant surface
• Keep the candle away from flammable materials
• Do not leave a burning candle unattended
• Keep candles out of reach of children and pets

For the best performance, allow the candle to burn until the melted wax reaches the edges of the container during the first burn. This helps prevent tunneling and ensures an even burn for future use.

Yes, Nuviah Aurea offers shipping across India. Delivery typically takes between 7–15 business days depending on your location and courier partner.

Once your order has been dispatched, you may receive a confirmation message or email containing shipment details and tracking information where applicable.

We offer a 3-day return or replacement window from the date of delivery. If you receive a damaged or incorrect product, please contact us within 3 days.

To process such requests, a clear unboxing video showing the sealed package being opened may be required.

Used products or items that have been altered after delivery cannot be returned or exchanged.

If your order arrives damaged, please contact us within 3 days of delivery with your order details and an unboxing video. Our team will review the request and assist you with a suitable resolution.

If you have any questions or require assistance, you may contact us at:

Email: support@nuviahaurea.com

            contact@nuviahaurea.com

Yes, Nuviah Aurea offers customised candles and bulk orders for special occasions such as weddings, events, celebrations, and corporate gifting.

Customisation options may include fragrance, colour, design, and packaging depending on availability.

For custom or bulk order enquiries, please contact us at support@nuviahaurea.com  , contact@nuviahaurea.com